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Vaco Nashville

Healthcare Service Support Coordinator

Industry: Health and Safety

Location: Nashville, Tennessee

Date Posted: February 17, 2013

The Community Support Service Coordinator serves as the point of contact for all clients that are not receiving post-acute services. This position is responsible for the initial telephone contact for these clients and the coordination of further services if indicated. The Community Support Service Coordinator is responsible for the completeness of the medical record.

Job Responsibilities/Duties/Functions/Tasks

1. Enter clients into the computer system.

2. Reviews the client record for completeness.

3. Requests medical records from health care providers, such as:

a. Discharge orders

b. Discharge summary

c. Admission face sheet

d. Discharge instructions

e. SNF and/or Home Health care plans

f. Release of Records consent

g. Medical Power of Attorney documents

h. Living Will

i. Physician notes

i. Other pertinent data as directed

4. Scans records into the client file.

5. Runs reports to assure HomeSafe, Life Safe is complete and timely. Informs designated personnel when there ar4e discrepancies or omissions in the medical record.

6. Calls clients that are not receiving post-acute care and completes the Welcome Home assessment within 1 to 3 days post discharge and enters into the system.

7. Immediately refers clients to the Social Worker after the Welcome Home assessment is completed and has identified concerns.

8. Takes message for team members when necessary.

9. Provides clerical support for team members, such as scanning, mailings, filing, copying and faxing as directed.

10. Attends meetings as requested.

11. Adheres to organizational and departmental policies and procedures

12. Must promote a positive attitude and work environment.

13. Performs all other duties as assigned.


  • Associate Degree from an accredited college preferred

  • High school degree with vocational school courses of medical and secretarial.

  • Experience in geriatric care services preferred.

  • 1 year in physician or home health care setting required.

  • Excellent written and oral communications skills

  • Must be able to prioritize, plan, and handle multiple tasks/demands simultaneously.

  • Detail oriented.

  • Proficient with Microsoft Office applications including Word, Excel and Power Point.

  • Able to use various office equipment, such as: copier, fax machine, telephone and scanner.

  • Must be proficient in Medical Terminology.

Special Position Requirements and/or Preferences

  • Bilingual language a plus.

  • Sitting for extended periods of time

  • Manual dexterity needed for keyboarding and other repetitive tasks

  • Occasional lifting up to 10 pounds

  • Must be able to work in a climate controlled, office environment

  • Vision and Hearing must be good to perform job duties

  • Ability to read and write in English in order to process paperwork and document information

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