Our client is more than just the products they sell. They've built their company from the ground up with the idea of creating great jobs for great people. As a fast-paced startup, each day offers new opportunities to innovate in all areas of the company. They value quality and integrity in everything they do, from interacting with customers to developing the best technology in the industry.

If you are a Technical Trainer who shares their philosophy, we would like to hear from you. Their product training offerings are in their infancy and they need an experienced professional to take them to the next level. This key position requires someone who can handle all aspects of creating a top notch training program. The ideal candidate will come from a technical background with previous hands-on operational IT experience.

Responsibilities:

• Deliver high-caliber technical training


• Travel required for onsite training sessions


• Assist customers in a consultative role to use our clients products to investigate IT incidents and problems


• Refine existing curriculum into a repeatable program that can be delivered by both our clients technical professionals and as a service for their value add partners.


• Iteratively maintain all training material.


• Create and deploy online training offerings.


• Schedule training resources


• Coordinate all post-sale training activities to ensure timely delivery.


• Work with support staff to identify new training opportunities.

Qualifications:

• 3-5 years experience delivering high-quality technical training


• 3-5 years troubleshooting and performing root cause analysis for an Enterprise IT organization


• Professional presentation skills including the ability to deliver in-depth technical content with enthusiasm


• Strong technical writing skills


• High level knowledge of enterprise IT organizational, business and technical environments


• Operational IT experience


• Ability to learn complex, difficult concepts with minimal assistance


• Excellent organizational, analytical, and problem solving skills


• Demonstrate a client-focused attitude as a customer advocate


• Team player with solid communication skills


• Four-year degree or equivalent in a related discipline (for example, information technology, computer science, business, or engineering).

Desired Skills:

• Expert knowledge of the instructional design process


• Specific knowledge and application of IT services including application performance and troubleshooting and networking basics is a plus, but not essential.


• ITIL Problem Management experience


• ITIL Incident Management experience