Master Data Management for a Non-Banking Financial Company (NBFC)

Implementing New Organizational Database for Customer Tracking

  • Client

    Non-Banking Financial Company (NBFC)

  • Services

    Consulting

  • Areas of Expertise

    Technology

  • Industry

    Financial

Our Challenge

Inconsistent Customer Data

Binary Semantics, A Vaco Company, was tasked with helping a Non-Banking Financial Company (NBFC) master data management. The challenges that the team faced included disparate customer management data across the enterprise, with multiple entries for the same customer, limited fields to identify unique customers, and different tables for customers’ master data, leading to multiple login credentials for a single user.

Our Solution

Organization of Customer Data

The Binary Semantics team was able to extract customer data from different databases and analyzed key data fields used for matching, identify identical customer data, normalize and de-duplicate the records, and use data validation to merge the existing data.

The client saw ROI through results of customer master data reducing duplication by over 65% and enabling a more efficient governance of customer data and the amalgamated CRM customer record as a whole through centralized Master Data.