Top IT trends in managed services for 2020

Posted 02/06/20 Team Vaco

We’ve been keeping a close eye on the top IT trends in managed services for 2020 because big changes are coming. 

Vaco’s team of managed services experts place these trending issues at the top of their lists for 2020.

  • Integrating artificial intelligence (AI) and automation
  • Improving cybersecurity
  • Shifting to cloud managed IT services
  • Redefining IT with IoT
  • Improving customer experience through better IT
  • Consulting as a service

According to MarketsandMarkets, the managed services industry will grow by more than 50% to an incredible $282 billion by 2023. Why is this such a big deal? Because it indicates that more and more companies are realizing that business-as-usual is anything but. 

In 2020, we’re on the brink of a whole new reality. 

Embracing AI and automation

We’re pretty fascinated by the ways in which automation and artificial intelligence are changing the business world. And the world of IT isn’t immune to AI and automation’s charms. 

AI and automation already have their 10001010100s all over the IT sector. AI can help improve code, find and repair bugs and glitches, automate backend processes, predict deployment problems, and optimize server usage.

In the security realm, where threats such as fileless malware, ransomware, and sophisticated phishing attacks are on the rise, AI is coming to the rescue. The latest antivirus solutions now include AI to help detect non-standard operations and behaviors. 

Which leads nicely to our next top IT trend for 2020: cybersecurity.

Improving cybersecurity

AI may be just entering the cybersecurity picture, but the threat of data breaches and the importance of cybersecurity has long been a top priority for enterprise-level businesses. In 2020, small- to medium-sized businesses will increasingly find themselves the target of malicious attacks as hackers shift their attention from corporate giants like Facebook and First American Corporation to easier, but still lucrative, targets. 

Furthermore, more demanding compliance requirements and hefty fines imposed by regulators on companies that disregard industry standards will also increase demand for improved cybersecurity. 

A whopping 86% of businesses in the U.S. increased IT security spending last year. On average, businesses spent $1.3 million to meet compliance requirements and are expected to put in an additional $1.8 million in 2020. (IAAP). 

One way to help ensure cybersecurity and data integrity is by moving your existing IT infrastructure to the cloud. 

Moving to cloud managed IT services

Mobility, agility, and flexibility may be the buzzwords of the century, but when it comes to IT, nothing could be more critical. 

Enterprises spanning the globe have long relied on internal IT infrastructure to support and perform business operations. Traditionally, this means businesses need to make significant investments — in time, money, real estate, and human capital — to find and maintain the right physical servers, storage options, software, hardware, and communication devices for their stakeholders. 

Despite the cumbersome and costly requirements of on-site servers, many companies fear that outsourcing sensitive data and IT requirements may compromise security. 

In the new 2020 reality, quite the opposite is true. A move to the cloud not only shrinks your IT footprint, but it helps ensure that your most sensitive information is stored securely. Plus, cloud managed IT solutions can scale up or down as your business demands dictate. 

Revolutionizing IT with IoT

The number of active IoT devices is expected to grow from just shy of 31 billion in 2020 to over 75 billion by 2025

The innovation occurring in the IoT space is already revolutionizing how companies collect, manage, and use data. Unsurprisingly, however, there’s a big gap between what’s possible today and what’s likely tomorrow. 

Fortunately, Vaco’s flexible and scalable Managed Services and Technology Solutions & Advisory can help you bridge that gap by designing and deploying IoT solutions that add long-term value to your company’s IT operations.

Improving customer experience by improving IT

If the connection between IT and customer experience doesn’t readily spring to mind, take a moment to think about what it would look like to embed IT within your clients’ needs and how that could improve customer experience. 

Does this all still seem a little too abstract? Take a look at this example:

When asked by Healthcare IT News about the key factors that influence customer satisfaction, Erik Zempel, director of performance and improvement management at the University of Michigan, responded, “We focus on embedding our IT staff within the clinical care units. The clinical staff can see exactly what it’s like to code, and the IT staff can see the role that technology plays in saving that person’s life. The staff members can really see the connection between the work that they do on a day-to-day basis and the saving of someone’s life, or the amazing research that’s going to be done that affects generations to come. We are also trying to cross-pollinate to bring more care providers into IT.” 

Now, imagine all the ways IT can improve your organization’s customer experience.

Relying on IT consulting as a service

Not sure what your company needs to tackle that will bring the most success and return on your investment? Well, that’s okay, because it brings us to our most important IT trend for 2020: IT consulting or IT consultation as a service.

Our technology consulting teams take a proactive approach to maintenance, security, and compliance to identify gaps and propose cost-effective solutions. 

We accomplish this by getting to know your company’s culture and its most pressing IT needs. Then, our experienced recruiters go to work to find highly qualified professionals to help fill the gaps so your employees can focus on your company’s core competencies. 

From automation to IoT to cybersecurity to IT infrastructure to compliance, Vaco helps companies achieve success by providing consultative support services that improve efficiency and performance.

Ready to learn more about Vaco’s Managed Services and Technology Solutions  & Advisory? Contact us to find out how Vaco can be a part of your solution.