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Managed Help Desk Services

We provide help desk support wherever work is happening.

We are committed to delivering a high-quality end-user experience while providing relief and support to our clients in their help desk operations.

Our managed help desk services are convenient, reliable, cost-effective and scalable.

Our goal is to eliminate friction in help desk support services.

People are our passion and providing them with a good experience is our objective. When it comes to help desk support services, we are driven by satisfaction ratings and efficiency, including response time and time-to-resolution metrics. We rely heavily on a mix of human and technology to make help desk support services personal but also highly efficient.

Talent and solutions are our core competencies, and we enjoy applying both to create unparalleled managed help desk services.

We have helped organizations in virtually every industry increase reliability, decrease time-to-resolution and transform their end-user support with our managed help desk services.

Here’s what we can do for you: 

  • 24/7/365, live and scheduled availability, including over the phone and via chat 
  • Level 1-3 support capabilities 
  • Guaranteed adherence to client SLAs, SOWs, internal standards, policies and procedures 
  • Multilingual and global service desk support 
  • Automated and self-service capabilities 
  • Knowledge base management and ongoing process optimization 
  • On-demand dashboards and scheduled reporting 
  • Stand up or stand in capabilities  
  • Contingent and permanent support teams 
  • Onboarding, training and team management

Bespoke services. Flexible delivery models. Global reach.

We are industry agnostic. We partner with organizations of all sizes at all phases of growth—from major international brands to passionate startups—to deliver customizable managed services and solutions.

Our delivery capabilities include onshore, nearshore and offshore. And we make all work arrangements possible—from co-sourcing to fully outsourcing to moving operations back to an insourced model.

5 Global Digital Operations Centers — and Growing
Globally Recognized by Inc., Forbes and Newsweek
Major Contender on Everest Group 2023 Trust and Safety Services PEAK Matrix®
our work

Vaco designed and implemented a nearshoring solution at an average cost savings of 35-40%, as compared to rates in North America.

our work

Vaco implemented a digital marketing managed services model that reduced time to completion by 72%

What clients say about our relationship


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