A global leader in technology manufacturing needed to improve sales tracking and implement new Salesforce functionality and features to support customers’ needs. Optimal design, development and testing were paramount; however, the existing managed services provider was unable to meet critical SLAs, leading to productivity issues and multiple ticket backlogs. Seamless and rapid transition to a new managed services partner was necessary.
Vaco collaborated with our client to identify critical Salesforce success factors and quickly deployed our managed services–Vaco Binary Semantics. Within two days, our Salesforce developers made a positive impact by completing 100+ enhancements (FETs in Sales Cloud, Service Cloud, and Marketing Cloud). Additional Binary Semantics team members successfully addressed our client’s backlog of open tickets by resolving all 1,450+ of them in Sales Cloud, Service Cloud, and Marketing Cloud. Within two weeks, we transitioned to serving as our client’s trusted and reliable service provider for Salesforce (Sales Cloud, Service Cloud and Marketing Cloud) design, development, testing and support activities.
Vaco’s team met the client’s requirements by:
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