The City of Birmingham (the City) needed assistance building a remote call center, to employ individuals displaced from their work due to COVID-19. Objectives of the call center included conducting a short survey to understand Birmingham residents’ awareness of COVID-19, explain potential symptoms, and connect them with free resources.
In partnership with the City and its subsidiaries Vaco delivered a custom build-out of a remote call center that met the objectives of their COVID-19 strategy. Our team utilized a robust, internet-based application to auto-dial residents, capture data related to awareness and exposure to COVID-19, to then report the data to the public. We quickly interviewed qualified individuals, many who had been displaced from their careers by COVID-19, and on-boarded the workforce to complete the project. We provided training, oversight, engagement and performance management, and weekly analytics.
If you are looking for business solutions please complete the form below to be contacted by one of our team members.
If you are a job seeker and would like to submit your resume please fill out a form on our Job Seeker page.
Together, let’s take a professional adventure bigger than we ever imagined. Join our newsletter list for inspiration, motivation, and exploration.
Fill out the form below to get our job seeker resource guides delivered directly to your inbox.