Due to growth, a major multi-specialty physician practice and integrated academic health system was centralizing its patient access center.
At the same time, the organization was adding new immediate care centers to its network. The net new locations coupled with the centralization effort prompted a need for additional patient access support staff. These resources needed to be seamlessly added without jeopardizing the quality of patient care during the transition and expansion.
Vaco created a complementary resource staffing plan to support the client’s three-phased, one-year hiring initiative. The phases were developed to allow the client time to onboard and assess staff levels while ensuring no interruption in patient care.
While onboarding temp-to-hire candidates through Vaco, the client simultaneously conducted an assessment of its existing patient access staff to ascertain willingness and ability to commute to the new centralized patient access care center. Any gaps identified through this assessment or subsequent turnover were absorbed into the staffing plan executed by Vaco.
Vaco presented a timely and cost-effective solution to staff the needed patient access coordinator positions. The solution included:
In the first of the three phases of hiring, Vaco successfully filled nearly 30% of the total open patient access coordinator roles, which means the client is on pace to complete the centralization and patient care coordinator hiring initiative as planned. Additional success metrics and benefits to the client include:
The client continues to express high appreciation for Vaco’s delivery of patient care coordinators, strategic support and solutioning of the patient access centralization initiative. This has resulted in nearly a dozen additional temp-to-hire and direct-hire positions Vaco is executing for the client, including accounting (revenue cycle manager), administrative (medical health records coordinators) and other operational positions (human resources generalists).
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