Retail client successfully migrates 4300 devices across 1000+ locations with Vaco by Highspring

The challenge 

A leader in the wireless device retail industry has been a valued partner of Vaco by Highspring for over eight years. With an expansive footprint of over 1000 locations across the U.S., this client depends on streamlined, consistent technology operations to maintain exceptional in-store experiences and operational efficiency.   

When tasked with a complex migration of thousands of devices under a tight timeline, their internal IT resources were stretched thin. The client’s core challenge revolved around migrating 4300 iPads to new mobile device management (MDM) software across all retail locations within just two months. Each migration required a hands-on process where employees at each store needed direct guidance.   

Additionally, the client’s internal IT team was already managing two other critical projects concurrently. With limited bandwidth, they were unable to sufficiently allocate resources to meet the migration deadline. A reliable, immediate solution was needed to ensure timelines were met without disrupting day-to-day operations, leading the client to reach out to Vaco to identify and implement a solution.  

Our solution 

Vaco partnered closely with the client a month before the project’s start date, directly collaborating through dedicated planning sessions. Together, they developed a comprehensive roadmap, including a detailed migration timeline for all 1000+ retail locations, a defined number of required consultants, and a list of required areas of expertise for all consultants.   

Vaco and the client determined that the project required 10 reliable, skilled consultants with the ability to adapt to technical specifications and communicate effectively with in-store teams. Within just one week of the initial request, Vaco successfully sourced, vetted, and deployed all 10 consultants.  

The consultants were equipped with the necessary technical expertise and were strategically selected to align with the client’s values and operating style. This ensured seamless integration with the client’s teams and smooth execution of the migration process.   

Our impact 

Through strategic planning, rapid execution, and a client-centered approach, Vaco successfully helped the client overcome a major operational hurdle. The migration project was a remarkable success, reaching completion several weeks ahead of the two-month deadline. All 10 consultants remained fully committed throughout the project, resulting in zero turnover. By outsourcing this critical project to Vaco, the client was able to free up internal IT resources to focus on their other high-priority initiatives.  

The client expressed immense satisfaction with both the speed of delivery and the quality of the consultants provided by Vaco. Looking ahead, Vaco remains committed to supporting the client with future technology needs and operational goals.