Rapid talent solutions for an expanding automotive logistics company

The challenge

An automotive logistics company identified urgent staffing needs to support its new in-office location. The company was transitioning from a fully remote model and lacked the infrastructure to rapidly staff a physical call center. The situation was further complicated when several of their largest clients threatened to cancel contracts due to delayed updates on vehicle shipments, putting both their revenue and reputation at risk.

The company needed qualified customer experience agents on the phone in days while still delivering the seamless, high-end experience customers had come to expect. Their primary goal was to rapidly scale the call center team to stabilize operations, protect key client relationships, and build an internal hiring pipeline for long-term growth.

The solution

Vaco immediately partnered with the client to address their urgent staffing needs. Having previously placed the client’s HR leadership team, the client already had firsthand experience with Vaco’s thorough screening process and high candidate quality.

With that trust in place, the client moved forward with a direct-fill model, allowing Vaco to solely manage candidate vetting and interviewing. Even with a four-business-day turnaround, Vaco maintained a structured, comprehensive vetting process, including phone and video interviews, resume refinement, offer discussions, and expedited drug screenings, ensuring quality was never compromised for speed.

The Vaco team also collaborated closely with the client’s operations function, working extended hours and prioritizing a long-term partnership over transactional hiring to position Vaco as the company’s primary contact for future hiring needs. While the initial request was for 10 urgent placements, the engagement expanded due to backfills and additional demand, resulting in 24 total placements to stabilize operations and support ongoing growth.

Our impact

Vaco’s engagement helped the client stabilize operations, protect key client relationships, and maintain high-touch service during a critical office launch. Key results included:

• Filling 10 urgent roles within 4 business days, enabling the client to stabilize operations immediately.
• Delivering 24 total placements, supporting both initial demand and backfills to maintain service continuity.
• Retaining 18 placements as core team members, ensuring long-term stability for the client’s call center.
• Converting 4 contractors to permanent employees, generating additional revenue and strengthening the client’s workforce.
• Meeting 100% of initial staffing needs, preventing potential contract losses.
• Eliminating the need for client-conducted interviews, saving internal time while maintaining high candidate quality.

These outcomes prevented potential multi-million-dollar contract losses, stabilized customer service operations, enabled the client to maintain its “white-glove” service standards, and strengthened the partnership, paving the way for additional IT hiring opportunities.