A scalable hiring model for high-volume customer demand
A fast-growing financial services and fintech organization experienced a dramatic surge in demand after acquiring new accounts. Under pressure to scale rapidly, Vaco delivered a quality-first hiring model that filled seats in days while eliminating early turnover.
The challenge
A fast-growing financial services and fintech organization acquired roughly 200,000 new customer accounts and promptly experienced a massive spike in call volume. With so many new active accounts, they had to scale their call center accordingly—but with a two-week deadline to hire and onboard new representatives, limited internal recruiting capacity, and prior hiring challenges including early attrition and no-shows, they needed a partner who could move quickly and deliver talent that was capable, reliable, and more long-term oriented.
The solution
Vaco by Highspring stepped in with an end-to-end, quality-first staffing approach built for both speed and retention. We managed the entire hiring lifecycle and held candidates to clear standards from the start, with a fast-tracked approach including sourcing and screening throughout onboarding, quick turnaround offers delivered within days of kickoff, and expectation-setting for new hires regarding attendance and performance. By reinforcing standards early, we were able to place committed, prepared candidates quickly and positioned the client to scale fast without compromising on quality.
Our impact
The partnership delivered measurable results, including:
- 8 hires placed in 2 weeks, exceeding the initial commitment of 6
- 100% on-time start rate
- 0% attrition among placed candidates
- Eliminated day-one no-shows and early turnover
- 30+ total placements over the course of the partnership
- An immediate 25-role expansion awarded following the early success
